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Conflict Management

Conflict is simply the condition in which peoples' concerns (the things they care about) appear to be incompatible. Conflict, then, is something we face everyday, a fact of life. Surveys show that managers spend about a quarter of their time handling conflicts. They have to negotiate over resources, handle disagreements over policies, and manage the inevitable frictions and resentments that occur between people. The same problems occur in marriage and family situations.

Paladin Associates have a proven record in helping organizations and families resolve these difficult issues. Learn more about this successful program.

The Thomas-Kilmann Conflict Mode® assessment (TKI®)

We face conflict every day. It is simply a condition in which a person's concerns for the things they care about appear incompatible with another person or group. According to Kenneth Thomas, surveys show that managers spend about a quarter of their time handling conflicts. They negotiate over resources, handle disagreements over policies, deal with complaints, enforce rules and manage the inevitable frictions and resentments that occur between people.

Many people make the mistake of equating conflict with such reactions as fighting, accusing, arguing, name calling and other responses. Once, however, it is recognized that conflict is normal and simply a condition in which a person's concerns appear to be incompatible with others, it becomes clear that the above reactions represent only a few ways of dealing with the conflict. Thus, we are able to recognize that we have choices in how we deal with conflict and can control the conflict process in such a way that manage it constructively. This is the purpose of the TKI®.

The TKI® is a self-report questionnaire designed to measure your tendencies in dealing with interpersonal conflict. It describes five different conflict-handling modes and helps you identify which of those modes you use most often by helping you become more aware of the choices you and others are making in conflict situations.

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